Scope & who we are
This Privacy Policy applies to data collected by QUBYX Software Technologies LLC ("QUBYX", "we", "us") through our website, products (PerfectLum, PerfectChroma, PerfectEPD, RemoteQA, SmartSensor S1/S2), and support channels.
We are headquartered at 501 Silverside Rd, Wilmington DE 19809, USA. For privacy questions, contact legal@qubyx.com.
Data we collect
We collect data you provide directly and a limited amount of data collected automatically.
You provide
- Account details (name, email, organization, role)
- Purchase information (billing address, payment processor token — we do not store card numbers)
- Support ticket content (issue description, attached logs/screenshots you share)
- Form submissions (sales, partnership, RMA, security inquiries)
Collected automatically
- Product telemetry from QUBYX software (license validation, feature usage counts — opt-in only)
- Website analytics (page views, anonymized IP, referrer)
- Support session metadata (timestamp, product version, OS)
How we use your data
We use data for these purposes:
- Operate the website, products, and support channels
- Process purchases, send transactional emails (license keys, receipts)
- Provide and improve customer support
- Send product updates and security notices to existing customers
- Marketing communications you have opted in to receive
- Detect, prevent, and respond to fraud and security incidents
- Comply with legal obligations
We do not sell personal data.
Legal basis (EEA/UK customers)
Where the GDPR applies, our legal basis depends on the data and purpose:
- Contract — processing necessary to deliver products and services you have purchased
- Legitimate interest — improving our products, securing our systems, and routine business operations
- Consent — marketing communications, optional product telemetry, optional analytics cookies
- Legal obligation — tax records, audit trails for regulated industries
Data retention
We retain data as follows:
| Data type | Retention |
|---|---|
| Account data | Lifetime of account + 7 years (tax / audit) |
| Support tickets | 5 years |
| Marketing data | Until you opt out, then up to 90 days for suppression list |
| Website analytics | 26 months |
| Product telemetry | 13 months |
Your rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Delete data (subject to legal and contractual retention requirements)
- Restrict or object to certain processing
- Port your data to another provider in a structured format
- Withdraw consent at any time (where consent is the legal basis)
- Lodge a complaint with your supervisory authority
To exercise any of these rights, email legal@qubyx.com. We respond within 30 days.
International transfers
QUBYX is headquartered in the United States. Customer data may be processed in the US, EU, and APAC depending on hosting region. Where required, we use Standard Contractual Clauses and supplementary measures to safeguard data transferred outside the EEA/UK.
Security
QUBYX maintains SOC 2 Type II controls, encryption at rest and in transit, and least-privilege access. See /security/ for our security posture.
Contact & updates
Privacy questions: legal@qubyx.com
QUBYX Software Technologies LLC
501 Silverside Rd
Wilmington DE 19809, USA
We update this policy periodically. Material changes are notified through the product and via email to active customers.
