Contact support
Get help fast. From the right person.
Pick your channel and we’ll route to the right specialist. For sales or partnership questions, see /contact/.
Best for license issues, technical questions, and non-urgent troubleshooting with logs/screenshots.
support@qubyx.com// First response < 1 business day
Phone
Available for Priority and Enterprise tiers. Best for time-sensitive operational issues.
+1 (302) 555-0198
// Mon–Fri · 9-18 EST · Priority+
Dedicated CSM
Enterprise customers have a named Customer Success Manager and SLA-defined response.
Assigned at contract signing
// SLA-defined · 24/7 tier available
// Open a support ticket
Send us the specifics.
Include product version, OS, sensor model, and a description of what you’re seeing — the more detail, the faster we resolve.
// BEFORE YOU FILE
- — Check documentation for setup & common workflows.
- — Try the latest installer from /downloads/.
- — Note your license key (omit for security).
// Hours & regions
| Region | Business hours | Languages | |
|---|---|---|---|
| Americas (HQ) | Mon–Fri 9-18 EST | support@qubyx.com | EN |
| EMEA | Mon–Fri 9-18 CET | eu-support@qubyx.com | EN · DE |
| APAC | Mon–Fri 9-18 KST | apac-support@qubyx.com | EN · í•œêµì–´ |
