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Support Center

Help for every step of the QUBYX journey.

Downloads, documentation, contact routes, warranty & RMA, security review, and enterprise deployment — find what you need or talk to a specialist.

Downloads

Latest installers, release notes, and manuals for all QUBYX products. Windows & macOS.

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Documentation

Setup guides, calibration workflows, report templates, sensor integration, and RemoteQA admin.

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Contact support

Product assistance and troubleshooting. Standard, priority, and enterprise support tiers.

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Warranty & RMA

Hardware warranty terms, RMA flow, and replacement service for SmartSensor S1/S2.

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Security

Enterprise security review, deployment notes, compliance frameworks, and data handling.

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Contact QUBYX

Sales, partnerships, press, and general inquiries — routed to the right team.

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// Popular tasks

Common things people come here for.

Download PerfectLum installer Download PerfectChroma installer Download PerfectEPD installer SmartSensor S2 setup guide DICOM GSDF calibration walkthrough RemoteQA admin guide Start an RMA for SmartSensor Request a license reset Request our SOC 2 / security review
// Support tiers

Response times you can plan around.

Support tier depends on plan. Enterprise contracts include SLA-defined response times and a dedicated CSM.
Tier Plan Channels First response Coverage
Community Free trial · Education Docs · community Best-effort Business hours
Standard Pro · Pro Bundle Email < 1 business day Mon–Fri
Priority Studio · RemoteQA Business Email · phone < 4 business hours Mon–Fri
Enterprise Enterprise · RemoteQA Enterprise Dedicated CSM · SLA SLA-defined Up to 24/7 tier

Still stuck? Talk to a specialist.

For anything not covered in docs — reach out and we’ll route your question to the right team within one business day.

Contact support Request demo