Warranty terms and the RMA flow.
Coverage, what’s included, how to start a return, and replacement timelines for SmartSensor hardware.
| Product | Standard warranty | Extended option | Coverage | Recalibration |
|---|---|---|---|---|
| SmartSensor S2 | 2 years | +3 years ($149) | Manufacturing defects | Annual ($99 / sensor) |
| SmartSensor S1 (OEM) | 5 years | Custom terms | Manufacturing defects, integrated by OEM partner | Per OEM contract |
| 3rd-party hardware | Per vendor | — | Refer to original vendor | Per vendor |
Warranty covers manufacturing and material defects under normal use. Damage from drops, liquids, modifications, or use outside specification is not covered. Original purchase invoice required.
5 steps from ticket to replacement.
Submit RMA request
Use the form below or email rma@qubyx.com with serial number and issue description.
Issue triage
Support diagnoses by email. Many issues resolve without replacement.
RMA number issued
Approved cases receive an RMA number and shipping instructions within 1 business day.
Return shipment
Ship the unit (insured) using the provided label. Original packaging preferred.
Replacement / repair
Replacement ships within 3 business days of receipt. Tracking provided.
Open a hardware RMA case.
Have your serial number and purchase invoice ready. We’ll respond within one business day.
- — Serial number (on device underside)
- — Original purchase invoice
- — Description of issue with photos if possible
Warranty questions.
What does the standard warranty cover?
Manufacturing and material defects under normal use. Defects that prevent the sensor from meeting its published optical specifications are eligible for free repair or replacement during the warranty period.
What is NOT covered?
Drops, liquid damage, modifications, use outside specification, third-party modifications, lost/stolen units, and damage during shipping back without insurance.
How long does the RMA process take?
Typically 7–14 business days end-to-end depending on region and shipping speed. Express options available.
Will my sensor calibration be preserved?
Replacement sensors ship individually calibrated against the master reference, with a new calibration certificate. Your existing PerfectChroma/Lum/EPD profile may need re-creation.
Can I get a loaner during repair?
Priority and Enterprise customers can request a loaner sensor. Loaner availability depends on region and current stock.
